Frequently Asked Questions
Which is the designated way to fill in the customs paperwork?
Please click here to access the relevant proforma invoice (pdf document). All the required fields should be filled in English.
It is clarified that the invoice is used only for countries except European Union and for non-commercial shipment (non-business purpose).
How can I calculate the volumetric weight of my shipment?
Every shipment’s charge depends on the combination of size and weight (measuring of volume by IATA). If the volumetric weight of the shipment is bigger than the net weight, the shipment will be charged due to the volumetric weight, which is calculated by using the formula below:
Length x Width x Height in centimeters / 5000 = Volumetric Weight in kilograms
To calculate automatically the volumetric weight of your shipment, please click here.
Which is the most suitable packaging for my shipment?
To keep the safety of your shipment’s delivery, ACS created for you a new series of products for the secure transportation of your documents and small parcels, which you can obtain in the closest ACS service point (for further information, please visit the relative page ACS Express Packaging)
How can I obtain the software for shipping management with ACS?
The supply of the ACS Connect software is accomplished with the offer of special packing that contains: CD of installation, handbook (manual) and application form of connection.
Conditions of terms:
- Signed application form with the supporting documents.
- Software installation.
- Access codes.
The ACS Connect software is available via installation from our specialized employees, who can visit you in your place for free demonstration of it. Before that, you have to acquire an online account number (please click here to send us the relevant form).
When will my shipment reach its destination?
The Tracking Delivery Tool which can be found on the left main menu offers you access to information regarding your shipment’s details.
How can I calculate the cost of shipping?
Please click here to access the relevant tool of our site, which will calculate the cost of domestic or international shipments.
How can I know the time needed for the delivery of shipment?
Please click here to access the relevant tool of our site, which will automatically calculate the delivery time of domestic and international shipment.
How can I know whether the address of the recipient is considered difficult to access?
Click here to know if your consignee’s address is considered difficult to access (within an "inaccesible land destination"), in order to calculate the cost of your shipment.
How can I know which is the closest ACS drop-off location?
Click here to find out quickly and easy which of ACS drop-off locations is near you, according to your address or your area.
How can I set up a credit account with ACS?
You can send us an email (firstname.lastname@example.org) or fax (210 8190311) with the required information (such as, your full name or company’s name, contact telephone number, contact person’s name, your tax registration number, monthly volume of shipments, destinations, weight). As soon as the ACS Sales Department will collect these data will contact you so that you will obtain a credit account and enjoy privileged charges.
How do I report a lost or damaged claim?
If your shipment failed to arrive, or arrived damaged you must contact the branch of reception (if you are the sender) or the branch of delivery (if you are the consignee) and inform them with the full description of the goods, the packaging and the parcel’s number.
Please note that damage to goods in transit is frequently the result of inadequate packaging. Please see our packaging tips for advice on how to minimize the risk of damage to your shipments.